Refund & Return Policy

At Silhouette Bridal & Formal, every gown and accessory is chosen with care, and most are ordered or tailored specifically for each client. Because of the custom nature of our business, our return and exchange policy is very specific. Please review the following carefully before making your purchase.

Bridal Gowns, Accessories, and Veils

All sales are final.
We do not accept returns, refunds, exchanges, or issue store credit on bridal gowns, veils, or bridal accessories. This policy is standard across the bridal industry, as each gown is often ordered, tailored, or customized for the individual bride.

Non-Bridal Dresses (Prom, Pageant, Evening, and Special Occasion)

All sales are final.
However, you may exchange a non-bridal dress if:
- The item is unworn, unaltered, and undamaged.
- The original tags are still attached.
- The item is returned within 3 days of purchase.
- You present a valid receipt.
Qualifying items may be exchanged for store credit or another gown of equal or greater value.

Alterations

All alterations are a separate service and are non-refundable once performed. Any alteration fees must be paid in full at the time of service.

Special Orders

A 50% non-refundable deposit is required on all special orders. Once an order has been placed with the designer, it cannot be canceled, refunded, or exchanged.

Shipping & Delivery

Shipping fees are non-refundable.
If a product is shipped, the client is responsible for all shipping costs associated with returns for qualifying exchanges (non-bridal dresses only).

Store Credit

Store credit, when issued, will be valid for 12 months from the date of the original purchase.
Store credit may be applied to any product or service at Silhouette Bridal & Formal.

Questions

We are here to help guide you through the process of choosing the perfect gown. If you have any questions about our return and refund policy, please contact us before finalizing your purchase.

📞 Call: (240) 324-2000
📍 Visit us: 11 Arch Pl, Gaithersburg, MD 20878
📧 Email: info@silhouettebridals.com